Refund policy

30-day money-back guarantee If you're not happy with Kaelora, email contact@wellion.store within 30 days of delivery with your order number, and we'll refund your purchase to your original payment method.

Damaged or wrong items If your order arrives damaged or incorrect, email us a photo within 7 days of delivery and we'll send a replacement at no cost.

Refund timing Refunds are issued within 3 business days of approval. Your bank may take 5–10 business days to show it.